CCS
HelpDesk
and
Service
Request
version
5.0
coming
in
late
2009
|
The next major
releases of our
products are
in development
and will be
available in
late
2009.
Major features
include:
-
Email
Correspondence
- link
email
threads to
tickets
-
Live
text
messaging
and
chat
from within
Tickets
-
Web Form Parser
- populates
tickets
from
external
web
forms
-
Advanced
Reporting
and many
more new
features!
Version 5.0
brings service
and support
automation to a
new level.
Initial reviews
by customers
are highly
positive.
Additionally,
this release
will support
Exchange 2010,
as well as
Outlook
2010
when it is
released
.
Remember, if
you are on a
Premium Annual
Support
contract, the
upgrade is
free!
Find out more
by visiting our
5.0 Preview
Web
page.
CCS
Applications
for
SharePoint are
nearing
completion
|
Our SharePoint
version of our
products is in
the final
stages of
development and
will be
available this
fall.
These products
will leverage
the best of
Outlook and
SharePoint
functionality
to offer the
best Help Desk
and Service
Request
solution on the
market.
CCS
HelpDesk and
Service Request
for Sharepoint
will offer both
Outlook and
SharePoint
interfaces.
Tickets will no
longer be kept
in Public
folders but in
SharePoint
directories.
This opens up
new exciting
possibilities
for reporting,
creating
portals and new
web inteface
options.
Get on the list
for Beta
participation
and watch for
our Webinar to
introduce the
new
products!
Send an
email to
Sales@crowcanyon.com
to be put on
the beta
list.
CCS
Citizen
Request
tracks
and
manages
service
requests
for
cities
and
local
governments
|
CCS Citizen
Request tracks
and manages
service
requests from
citizens for
Public Works,
Parks and Rec,
licensing,
permits,
events, and
many other city
services.
Unlike much
more expensive
applications on
the market
today, CCS
Citizen Request
is priced so
even small to
medium sized
localities can
now afford to
give their
citizens a
central point
to request and
track services
via the web,
email or
phone.
Find out
more>>>
|
