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This tour will take you through the steps of submitting, assigning and completing a service request process. Each step in the tour is only a few minutes long. While the tour does not cover every aspect of the application, you will get a good feel for the ease of use and workflow occuring. Please note that the screens represented in this tour include all fields available. In your implementation you may choose to simplify your forms. To start a tour segment simply click on the play symbol next to the segment description. |
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Introduction to CCS Customer Service
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CCS Customer Service Tour
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Ticket Management and Reporting
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Configuring For Your Needs
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