Online Tour of CCS Customer Request

 

This tour will take you through the steps of submitting, assigning and completing a service request process. Each step in the tour is only a few minutes long. While the tour does not cover every aspect of the application, you will get a good feel for the ease of use and workflow occuring.

Please note that the screens represented in this tour include all fields available. In your implementation you may choose to simplify your forms.

To start a tour segment simply click on the play symbol next to the segment description.

 
 

take a tour

 Service Request Intro

 Introduction to CCS Customer Service

  • Overview of how it works
  • Workflow

 play tour

 CCS Customer Service Tour

  • Filling out a request
  • Assigning a ticket
  • Filling out a Work Order

Reporting 

Ticket Management and Reporting

  • Management view of tickets
  • Flexible Reporting

 Setup CCS Service Request

 Configuring For Your Needs

  • Form customization
  • Notifications
  • Templates